Terms and Conditions

In this policy, Swaffels Pty Ltd is synonymous with HailSugar.


At Swaffels Pty Ltd, we are committed to protecting your privacy as a visitor to this web site and as our customer.

To our visitors and to our customers, we offer this pledge:

“We will not sell, disseminate, disclose, trade, transmit, transfer, share, lease or rent any personally identifiable information to any third party not specifically authorised by you to receive your information except as we have disclosed to you in this Privacy Policy.”


When you send us e-mail from this Web site, you will provide us with certain personally identifiable information including your email address. At anytime, if you wish to no longer receive correspondence via email, please contact us via the address listed on our site under the “Contact” link.


A cookie is a piece of data that is stored on a visitor’s hard drive while they are visiting this web site. We may utilise a short-lived form of cookie when you visit this site. At Swaffels.com or hailsugar.com.au, a cookie is only used to identify one unique visitor from another visitor during a particular session. A session is the period of active site-use while that unique visitor is linked to our server.

We may use cookie technology during a session as a tool to carry forward your input information during an enrolment process. This enables the visitor to input their information once and have the information appear later during the same enrolment process. No personally identifiable information is stored on the cookie. The cookie expires and is deleted from the visitor’s computer as soon as they close their browser.


This Web site may contain links to third party Web sites that are not controlled by Swaffels Pty Ltd. These third party links are made available to you as a convenience and you agree to use these links at your own risk. Please be aware that Swaffels Pty Ltd is not responsible for the content of neither third party web sites linked to Swaffels.com nor are we responsible for the privacy policy or practices of third party web sites linked to Swaffels.com. Our Privacy Policy only applies to information we collect from you while you are at and while you are actively in a session with the Swaffels.com web site. If you should link to a third party web site from Swaffels.com or hailsugar.com.au, we strongly encourage you to review and become familiar with that web site’s privacy policy.


We reserve the right to change this Privacy Policy without providing you with advance notice of our intent to make the changes.

If you have any questions about our privacy policy, please feel free to contact us by e-mail.



For any specific requirements pertaining to a Swaffels purchase, order tracking, and related matters, please contact:

Swaffels Delivery
32 Mackerras Street
Redlynch QLD 4870
Tel: +61 (0)7 40390713


Deliveries are made by courier.

For deliveries up to 5kg, we use Australian Post.

We will ensure that your purchases are packed in the most economical box depending on volume, weight and size.

Deliveries should take no more than 7 days. Urgent deliveries must be arranged separately and in advance.

All deliveries will have their own tracking number so you can follow your parcel from start to finish online.

For deliveries over 5 kgs we use Interparcel Australia. The cost of freight will very much depends on location, weight, size and volume. However all our products have this information available so you can check out the price of freight with Interparcel Australia yourself before committing.


We use Interparcel Australia for all international deliveries. The cost of freight wills again very much depends on your geographical location, weight, size and volume. However all our products have this information available so you can check out the price of freight with Interparcel Australia yourself before committing.


We do not charge handling cost as this is simply part of our job.



At Swaffels Pty Ltd, we want you to be happy. We also want you to be happy with the goods you purchased from us.


We are confident that you love our equipment and products but sometimes things just don’t work out as you planned.

If you wish to return an item because you have changed your mind about your purchase, Swaffels will offer you a refund for the price of the goods (excluding delivery) provided that:

  • You return the item within 14 days of purchase;
  • You produce your original Swaffels invoice with the returned goods;
  • The item is in resalable condition including:
    • It is in its original packaging, including instruction manuals and all accessories;
    • It is unworn, unopened, unused and in its original condition;
  • The product is not one on which a “change of mind” return is not available (see below).

If these requirements are not satisfied Swaffels reserves the right not to offer a refund for change of mind returns.

Goods on which a change of mind return is not available

Swaffels will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:

  • Premixes, and
  • Other food items

These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.


Swaffels will accept product returns and provide you with a refund or repair where:

  • The product is faulty or is not of acceptable quality, or
  • The product is not fit for its intended purpose, or
  • The product does not match the sample or our description; and
  • You can present your register receipt or other adequate proof of purchase.

Please note, in the case of gas, electrical and electronic products, Swaffels may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. If the product is determined to be faulty, not of acceptable quality, not fit for purpose or not matching a description or sample Swaffels will offer a repair or refund.

If you cannot present your Swaffels invoice or other acceptable proof of purchase Swaffels reserves the right not to offer a refund or exchange.

Swaffels reserves the right to assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.


Your original Swaffels invoice is the best form of proof of purchase. Refunds will be issued using your original payment method.


Swaffels is committed to protecting your privacy. Any personal information obtained from you for the purposes of executing a refund, repair or exchange will be handled in accordance with Swaffels’ privacy policy.

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